Privacy
Policy
Elastic Chatbot Platform
ELASTIC ("Company", "Elastic",
"us", "our" and/or "we") is committed to
protecting the privacy of our Users ("Users", "you", and/or
"your"). We have prepared the Privacy Policy (“Privacy Policy”) to
describe to you our practices regarding the Personal Data (as defined below) we
collect from Users of our Sites, Services, and the rest of the ELASTIC Ecosystem,
including but not limited to mobile apps, chatbots/chat applications.
Capitalized terms not defined in this Privacy Policy have the meanings given in
the ELASTIC Terms of Use located here. By using and accessing the Sites,
you consent and agree to the terms of this Privacy Policy.
This privacy policy has been compiled to better serve those who are concerned
with how their 'Personally identifiable information' (PII) is being used
online. PII, as used in UAE privacy law and information security, is
information that can be used on its own or with other information to identify,
contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we
collect, use, protect or otherwise handle your Personally Identifiable
Information in accordance with our website.
What personal information do we
collect from the people who use our website, blog, product
During registering on our site, you
may be asked to enter your name, email address or other details to help you
with your experience. Other peripheral information like website, time-zone,
country, other details might be collected. Also, during the course of usage and
integrating with external systems, information and tokens would be collected
for the intended functionality.
Your personal information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to
such systems and are required to keep the information confidential. In
addition, all sensitive information you supply is encrypted via Secure Socket
Layer (SSL) technology. All transactions are processed through a gateway
provider and are not stored or processed on our servers.
User Consent
By submitting personal data through
our site or services, you agree to the terms of this Privacy Policy and you
expressly consent to the collection, use, and disclosure of your personal data
in accordance with this Privacy Policy.
Cookie usage
We use cookies to understand and save
user's preferences for future visits. You can choose to turn off all cookies
usage through the browser’s specified settings. If you disable cookies, some
features might not function as expected. It won't affect the user's experience
that make your site experience more efficient.
How do we use your information?
To notify you of
updates, relevant information regarding the platform, analyse internally to
improve the platform. We use cookies to help us remember and process the items
in your shopping cart. They are also used to help us understand your
preferences based on previous or current site activity, which enables us to
provide you with improved services. We also use cookies to help us compile
aggregate data about site traffic and site interaction so that we can offer
better site experiences and tools in the future. We also send communication
For keeping you updated on the latest enhancements on the platforms or for
other means deemed necessary for business, which may include marketing
purposes, we would send communication to our customers. If at any point of time
you do not want to receive such communication, you can mention reach out to us
at [email protected] and we would entertain the request at
the earliest.
COPPA (Children Online Privacy
Protection Act)
The Federal Trade Commission, the
nation's consumer protection agency, enforces the COPPA Rule, which spells out
what operators of websites and online services must do to protect children's
privacy and safety online. We do not specifically market to children under 13.
Fair Information Practices
To be in line with Fair Information
Practices we will take the following responsive action, should a data breach
occur
We will notify the users via email within 7 business days.
We also adhere to the requirement that individuals have a right to pursue
legally enforceable rights against data collectors and processors who fail to
adhere to the law.
CAN SPAM Act
To be in accordance with CANSPAM we
agree to the following - If at any time you would like to unsubscribe from
receiving future emails, you can email us at and we will promptly remove you
from ALL correspondence. Contact Us If there are any queries regarding this
privacy policy, you may contact us using the information below. [email protected]
How is data protected on your systems
We take a number of steps to ensure
customer’s data is protected. For more details, please take a look at Appendix
1 of the addendum [Data Processing Agreement] which highlights the technical
and organizational changes done to manage and secure customer data.
Request for data deletion
To raise a request for data deletion,
customers can send an email to [email protected] with the subject line as 'Elastic
- Data Erasure Request - <account id>' from the registered email id. Once
the request is raised, all customer data will be deleted within 14 working days
of the receipt of request.
How long is data kept on the systems
We will store personal information
for as long as necessary to fulfil the purposes for which we collect the
personal information, in accordance with our legal obligations and legitimate
business interests. In general, information obtained in the course of providing
our Service will be removed from general access within a few days and deleted
latest within 3 years after the end of us providing our Service, unless an
earlier deletion is requested or has been agreed upon, or statutory retention
requirements require a longer retention or we need to retain such data for own
legitimate interests.
Third-party websites and partners
When you click on a link to any other
website or location, you will leave our Site and go to another site and another
entity may collect Personal Data or Non-Personal Data from you. We have no
control over, do not review, and cannot be responsible for, these outside
websites or their content. Please be aware that the terms of this Privacy
Policy do not apply to these outside websites or content, or to any collection
of data after you click on links to such outside websites. We do not sell,
trade, or otherwise transfer to outside parties your personally identifiable
information unless we provide users with advance notice. This does not include
website hosting partners and other parties who assist us in operating our
website, conducting our business, or serving our users, so long as those
parties agree to keep this information confidential. We may also release
information when it's release is appropriate to comply with the law, enforce
our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to
other parties for marketing, advertising, or other uses.
Updates to the privacy policy
This Privacy Policy is subject to
occasional revision, and if we make any material changes in the way we use your
Personal Data, we will notify you by sending you an e-mail and/or by
prominently posting notice of the changes on our Site. Any changes to this
Privacy Policy will be effective upon the earlier of thirty (30) calendar days
following our such notification to you or thirty (30) calendar days following
our posting of notice of the changes on our Site. These changes will be
effective immediately for new users of our Site or Service. In any event,
changes to this Privacy Policy may affect our use of Personal Data that you
provided us prior to our notification to you of the changes. If you do not wish
to permit changes in our use of your Personal Data, you must notify us prior to
the effective date of the changes that you wish to deactivate your Company
Account with us. Continued use of our Site or Service, following notice of such
changes shall indicate your acknowledgement of such changes and agreement to be
bound by the terms and conditions of such changes.
For more details, email us at [email protected]
Elastic Acquire
ELASTIC ("Company", "Elastic",
"us", "our" and/or "we") is committed to
protecting the privacy of our Users ("Users", "you", and/or
"your"). We have prepared the Privacy Policy (“Privacy Policy”) to
describe to you our practices regarding the Personal Data (as defined below) we
collect from Users of our Sites, Services, and the rest of the ELASTIC Ecosystem,
including but not limited to mobile apps, process bots/bot applications,
chatbots/chat applications. Capitalized terms not defined in this Privacy
Policy have the meanings given in the ELASTIC Terms of Use located here. By using and accessing the Sites,
you consent and agree to the terms of this Privacy Policy.
This privacy policy has been compiled to better serve those who are concerned
with how their 'Personally identifiable information' (PII) is being used
online. PII, as used in UAE privacy law and information security, is
information that can be used on its own or with other information to identify,
contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we
collect, use, protect or otherwise handle your Personally Identifiable
Information in accordance with our website.
What personal
information do we collect from the people who use our website, blog, product
During registering on our site, you
may be asked to enter your name, email address or other details to help you
with your experience. Other peripheral information like website, time-zone,
country, other details might be collected. Also, during the course of usage and
integrating with external systems, information and tokens would be collected
for the intended functionality.
Your personal information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to
such systems and are required to keep the information confidential. In
addition, all sensitive information you supply is encrypted via Secure Socket
Layer (SSL) technology. All transactions are processed through a gateway
provider and are not stored or processed on our servers.
User Consent
By submitting personal data through
our site or services, you agree to the terms of this Privacy Policy and you expressly
consent to the collection, use, and disclosure of your personal data in
accordance with this Privacy Policy.
Cookie usage
We use cookies to understand and save
user's preferences for future visits. You can choose to turn off all cookies
usage through the browser’s specified settings. If you disable cookies, some
features might not function as expected. It won't affect the user's experience
that make your site experience more efficient.
How do we use your information?
To notify you of
updates, relevant information regarding the platform, analyse internally to
improve the platform. We use cookies to help us remember and process the items
in your shopping cart. They are also used to help us understand your
preferences based on previous or current site activity, which enables us to
provide you with improved services. We also use cookies to help us compile
aggregate data about site traffic and site interaction so that we can offer
better site experiences and tools in the future. We also send communication
For keeping you updated on the latest enhancements on the platforms or for
other means deemed necessary for business, which may include marketing
purposes, we would send communication to our customers. If at any point of time
you do not want to receive such communication, you can mention reach out to us
at [email protected] and we would entertain the request at
the earliest.
COPPA (Children Online Privacy
Protection Act)
The Federal Trade Commission, the
nation's consumer protection agency, enforces the COPPA Rule, which spells out
what operators of websites and online services must do to protect children's
privacy and safety online. We do not specifically market to children under 13.
Fair Information Practices
To be in line with Fair Information
Practices we will take the following responsive action, should a data breach
occur
• We will notify the users via email within 7 business days.
• We also adhere to the requirement that individuals have a right to pursue legally
enforceable rights against data collectors and processors who fail to adhere to
the law.
CAN SPAM Act
To be in accordance with CANSPAM we
agree to the following - If at any time you would like to unsubscribe from
receiving future emails, you can email us at and we will promptly remove you
from ALL correspondence. Contact Us If there are any queries regarding this
privacy policy, you may contact us using the information below. [email protected]
How is data protected on your systems
We take a number of steps to ensure
customer’s data is protected. For more details, please take a look at Appendix
1 of the addendum [Data Processing Agreement] which highlights the technical
and organizational changes done to manage and secure customer data.
How long is data kept on the systems
We will store personal information
for as long as necessary to fulfil the purposes for which we collect the
personal information, in accordance with our legal obligations and legitimate
business interests. In general, information obtained in the course of providing
our Service will be removed from general access within a few days and deleted
latest within 3 years after the end of us providing our Service, unless an
earlier deletion is requested or has been agreed upon, or statutory retention
requirements require a longer retention or we need to retain such data for own
legitimate interests.
Third-party websites and partners
When you click on a link to any other
website or location, you will leave our Site and go to another site and another
entity may collect Personal Data or Non-Personal Data from you. We have no
control over, do not review, and cannot be responsible for, these outside
websites or their content. Please be aware that the terms of this Privacy
Policy do not apply to these outside websites or content, or to any collection
of data after you click on links to such outside websites. We do not sell,
trade, or otherwise transfer to outside parties your personally identifiable
information unless we provide users with advance notice. This does not include
website hosting partners and other parties who assist us in operating our
website, conducting our business, or serving our users, so long as those
parties agree to keep this information confidential. We may also release
information when it's release is appropriate to comply with the law, enforce
our site policies, or protect ours or others' rights, property, or safety. However,
non-personally identifiable visitor information may be provided to other
parties for marketing, advertising, or other uses.
Updates to the privacy policy
This Privacy Policy is subject to
occasional revision, and if we make any material changes in the way we use your
Personal Data, we will notify you by sending you an e-mail and/or by
prominently posting notice of the changes on our Site. Any changes to this
Privacy Policy will be effective upon the earlier of thirty (30) calendar days
following our such notification to you or thirty (30) calendar days following
our posting of notice of the changes on our Site. These changes will be
effective immediately for new users of our Site or Service. In any event,
changes to this Privacy Policy may affect our use of Personal Data that you
provided us prior to our notification to you of the changes. If you do not wish
to permit changes in our use of your Personal Data, you must notify us prior to
the effective date of the changes that you wish to deactivate your Company
Account with us. Continued use of our Site or Service, following notice of such
changes shall indicate your acknowledgement of such changes and agreement to be
bound by the terms and conditions of such changes.
For more details, email us at [email protected]